Return & Refund Policy

Surfboards are large, fragile items that are easily damaged by handling and use. Because of this, our return policy is intentionally strict but fair.

Return Eligibility

Stock surfboards may be returned only if:

• 
  A return request is made within 7 days of delivery
  
• 
  The board is unused, unwaxed, and un-ridden
  
• 
  The board is in brand-new condition
  
• 
  The board has zero dings, dents, scratches, or pressure marks
  
• 
  The board is returned in its original packaging
  

Once a board has been waxed or ridden, it is considered used and cannot be returned.

Non-Returnable Items (Final Sale)

The following items are final sale:

• 
  Custom boards
  
• 
  Private label boards
  
• 
  Boards built or finished to order
  
• 
  Discounted / clearance boards
  
• 
  Deposits on board orders
  

These boards are made specifically for the buyer and cannot be resold.

Shipping Responsibility

Customers are responsible for:

• 
  All return shipping costs
  
• 
  Proper packaging and protection
  
• 
  Shipping insurance
  

Damage occurring during return transit is the responsibility of the sender.

Restocking Fee

Approved returns are subject to a restocking fee of up to 15%.

Original shipping charges are non-refundable.

Boards Damaged in Transit

If your board arrives damaged:

• 
  Contact us within 24 hours of delivery
  
• 
  Provide photos of:
  
  
  The board
  
  
  The packaging
  
  
  The shipping box
  
  
  

Failure to report transit damage within this window may void the claim.

Manufacturing Characteristics

Surfboards are hand-finished products. Minor cosmetic variations, finish inconsistencies, or small pressure marks are normal and are not considered defects.

Refund Processing

Refunds are issued after:

1. 
   The board is received
   
2. 
   The board passes inspection
   

Refunds are returned to the original payment method.